Privacy Policy

Information you provide:

We may collect your name, email address, telephone number, company name, billing details, and information about your meeting or event. Event information may include your preferred date, attendance, room setup, catering requests, equipment needs, budget, and other details you choose to provide.

Communications and consent:

We may retain inquiries, correspondence, proposal and booking details, communication preferences, and records of consent or withdrawal of consent for SMS and email communications.

Technical information:

Our website and its service providers may collect information such as your IP address, browser type, device information, pages visited, and interactions with the website. Cookies or similar technologies may be used where enabled.

Payment information:

If you make a payment, payment information may be handled by the payment provider used for that transaction. Please review that provider's privacy information before submitting payment details.

We use information to:

• Respond to meeting and event inquiries.
• Prepare estimates and proposals.
• Coordinate room rentals, catering, equipment, and related services.
• Manage bookings, agreements, payments, and customer support.
• Send requested service communications.
• Send promotional communications where you have provided the required consent.
• Maintain records of communication preferences and consent.
• Operate, maintain, and improve the website and our services.
• Address security concerns, prevent misuse, and meet applicable legal obligations.

Submitting an inquiry does not automatically enroll you in promotional text messages.

When you separately opt in, Marco LaGuardia Hotel & Suites may send text messages related to your meeting or event inquiry, proposal follow-ups, booking confirmations, reminders, scheduling changes, payment reminders, and customer support.

Promotional messages about meeting and event offers are sent only where you have separately consented to receive them.

Message frequency varies based on your inquiries, bookings, interactions, and the messaging options you select. Message and data rates may apply.

You may stop text messages at any time by replying STOP to the number that contacted you. A final confirmation message may be sent to confirm your unsubscribe request. To receive messages again, provide a new opt-in.

For assistance, reply HELP or call +1 718-445-3300.

SMS consent is optional and is not a condition of purchase or submitting an inquiry.

We do not share mobile information with third parties or affiliates for their marketing or promotional purposes.

We may use service providers to support customer service and deliver the messages you have requested. Access is limited to what is needed to provide those services.

Text messaging opt-in records and consent are not sold or shared with third parties for their own use. Providers that support our messaging program may process this information only as needed to operate that program.

We may provide relevant information to service providers that help us operate the website, manage inquiries and bookings, process payments, deliver communications, or support customers.

If your event requires an outside service provider, we may share the details reasonably necessary to coordinate the services you request. SMS consent is not transferred to that provider for independent marketing.

We may also disclose information when required by law or when reasonably necessary to protect legal rights, address fraud, or respond to a valid legal request.

We use reasonable administrative and technical safeguards to help protect personal information. No internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably needed to provide services, maintain appropriate business and consent records, resolve disputes, and meet legal obligations.

Where enabled, cookies and similar technologies may support website functions, remember preferences, or help us understand website usage.

You can manage cookies through your browser settings. Restricting cookies may affect some website features.

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and necessary recordkeeping.

To stop promotional emails, use the unsubscribe link included in those emails. To stop text messages, reply STOP.

Withdrawing SMS consent does not cancel an event booking or change your obligations under a separate agreement.

To make a privacy request, call +1 718-445-3300 or write to the address in Section 11. We may need to verify your identity before responding.

Our website may link to the main hotel website, payment services, or other external websites. Their information practices are governed by their respective privacy policies.

We may update this Privacy Policy as our services or information practices change. The current version will be posted on this page with its effective date. Where required, we will provide additional notice.

For information about our website and messaging program terms, please review our Terms of Service.